FAQ

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages in the order they're received and reply within 24 hours, Monday – Saturday, 8AM – 5PM PST.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

We process orders quickly, so address changes aren't always possible. If you notice an error, email support@hokalash.com right away with your name and order number, and we'll do everything we can to correct it before your package ships.

HOW LONG IS THE PROCESSING PERIOD?

Orders are processed within 1–3 business days. Most are prepared within 24 hours; during busy periods processing may take up to 3 business days.

GENERAL SHIPPING INFORMATION

We process and ship orders Monday – Friday (excluding major holidays). Your order ships within 1–3 business days, and you'll receive a tracking number by email once it's on the way. We ship with USPS, GOFO, FedEx, and Amazon. Most orders are delivered within 12 business days of shipment.

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order, items may arrive in separate packages 1–2 business days apart.

OUT OF STOCK / BACKORDERED ITEMS

If an item is out of stock, we'll email you with an estimated ship date. If we don't expect to restock within 2 weeks, we'll automatically refund you for that item.

DO YOU SHIP INTERNATIONALLY?

We currently ship within the United States only, including Hawaii and Alaska. Orders to Hawaii, Alaska, and other non-contiguous U.S. locations may take a few extra days to arrive.

I RECEIVED A DAMAGED ITEM — WHAT DO I DO?

We're sorry your order didn't arrive in perfect condition. Email support@hokalash.com with your name and order number and we'll make it right.

HOW CAN I TRACK MY ORDER?

Use the Track My Order link in the main menu and enter your tracking number. Need help? Email support@hokalash.com.

WHY ISN'T MY TRACKING NUMBER UPDATING?

Tracking can take 24–48 hours to show activity after your order ships. If your tracking still isn't working, email support@hokalash.com and we'll confirm your shipment.

THE TRACKING SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER

Please check around your delivery location and with neighbors, then contact the carrier with your tracking number. If you still can't locate it, email support@hokalash.com and we'll help.

WHAT IF SOMETHING IS MISSING OR DAMAGED?

Contact us right away. Our 30-day Money Back Guarantee runs from the delivery date, so reach out within that window. Email support@hokalash.com or use the Contact Us page.