
Frequently Asked Questions
What is Hoka Lash Exclusive?
What is Hoka Lash Exclusive?
Hoka Lash Exclusive is our members-only program that gives you free access to new lash products every month — you only pay the shipping to receive them.
Is this really free?
Is this really free?
Yes — every item in your monthly selection is 100% free. You only pay the shipping fee to receive it, plus your $19.95/month membership after your 7-day free trial.
Can I cancel anytime?
Can I cancel anytime?
Absolutely. No long-term commitment — cancel anytime directly from your account in a few clicks, no phone calls required.
When will I actually be charged?
When will I actually be charged?
Your 7-day trial starts free the moment you join. After that, you'll be billed $19.95/month unless you cancel before the trial ends.
What items will I get each month?
What items will I get each month?
We add new lash products to the lineup regularly, so you'll always have 3-5 items to choose from — with fresh releases members get access to first.
What if an item arrives damaged?
What if an item arrives damaged?
You're covered by our 7-Day Exchange Guarantee — just contact our support team within 7 days of delivery and we'll make it right.
Will there be support for me if I have any questions or concerns?
Will there be support for me if I have any questions or concerns?
Yes! Our team is available for you 24 hours a day, 7 days a week. We treat everyone as our valued customer and make sure you are taken care of every step of the way. You can chat with us on our website or call us at 833-855-1271